TTP BLTouch order missing parts


  • Hi Support team,

    I ordered BLTouch upgrade for my TEVO Tarantula PRO from your website, order #7910.

    Order arrived this weeked and is missing a part.

    It is missing the TEVO Tarantula PRO 5-pin connector (GX12-5) needed to hook it up to the TTP printer.  I cannot connect to printer and so cannot test or use it.
     
    Please send connector for my TEVO Tarantula PRO printer.  This was one of the parts included with the BLTouch kit.
     
    I emailed Chris.CEO and he instructed me to contact you here in the forums.

    Thanks,

    -Joe



  • @Joe Phillips Hi is there any response here from support team?  Chris.CEO told me to get support here and so far no response.

    -Joe

     


  • Hi Chris,

    it has been 9 days since I posted this.  Will any support respond?  This is disappointing.

    -Joe


  • Hi Team,

    It has been 19 days since I posted this with no reply.

    Please contact me regarding resolution.

    Thanks,

    -Joe


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